I like HP products because they’re supposed to be simple, easy to set up and easy to use. To me that says, “This is something I can do on my own.”
When I was at Costco last week, they were having a sale on HP printers. I thought, “This is my lucky day: $60 off a $169 printer. This is for me.” It was an especially good deal because it was actually an “All-In-One”. Besides printing, it could fax, copy and scan. I was going to have state-of-the-art everything!
When I got home, I opened the box and looked at the first few pages in the Quick Start Manual. It was an “Ah Ha” moment. I realized I was in way over my head. But, not to worry, fortunately my husband loves challenges like this.
Michael didn’t even look at the Quick Start Manual. He told me he didn’t need to. Everything was quite simple and he’d have it, “All set up in about half an hour.” Well, half an hour came and went and then an hour and… You get the idea. It was all plugged in and sitting on the counter. It just wasn’t printing!
The next day he phoned Costco. He talked to several people. They were all very nice. He was on the phone with the last man there for over an hour, maybe two. Who’s counting in a situation like this? Nothing would print. Finally the man gave Michael a Case Number and connected him on a special Costco line to HP so we wouldn’t have to pay extra for the advice we were going to get.
There were a number of phone calls. Michael tried this and that. HP sent him to a different person several time. Bottom line, at the end of the next day the printer had yet to print.
Finally, and in defeat, the HP consultant said, “It’s a hardware problem. Take the printer back to Costco and get another one. It’s not working.”
So he returned the printer to Costco, and this time, before he left the store, he insisted on opening the box and trying it out there.
It worked. He brought it home. Plugged it in. Made a few adjustments and it’s just like the saying goes, “Plug and play.”
So, after going through all this, I still believe, when it comes to electronics, “If it wasn’t for bad luck, I wouldn’t have any luck at all.”